1. What Data We Collect
We collect various types of information when you register on 5999com and as you use the platform. Under our Privacy Policy, data is collected solely to improve the quality of our services. We never collect any information without your permission.
Personal Identity Information
When you register, we collect your name, date of birth, email address, mobile number, and residential address. This information is used for account verification and the KYC process. Government-issued ID details may also be required at times for age verification.
Financial Information
For deposit and withdrawal processing, we collect information related to your payment method — such as your bKash or Nagad number or bank account details. Card numbers and PINs are not stored directly on 5999com servers; they are handled directly by the payment gateway.
Technical Information
When you use 5999com, certain technical data is collected automatically — such as your IP address, browser type, device information, and login timestamps. This data is used to ensure platform security and prevent fraudulent activity.
| Types of Data | When It Is Collected | Purpose |
|---|---|---|
| Name & Date of Birth | At Registration | Identity & Age Verification |
| Mobile & Email | At Registration | Contact & OTP Verification |
| Payment Information | At Transaction | Deposits & Withdrawals |
| IP Address | Every Login | Security Monitoring |
| Gaming History | While Playing | Fair Play Guaranteed |
2. How We Use Your Data
Every piece of data collected at 5999com is used for a specific purpose. We are committed to ensuring no misuse of your data under our Privacy Policy. Below is a detailed explanation of how we use your information.
Your personal data is used to create, verify, and secure your account, as well as for login security and password recovery.
By analyzing your gaming habits and preferences, we recommend games and offers that are more relevant to you.
Your account information and transaction history are used to provide fast support whenever you need help.
Data is used for security analysis to detect and prevent account hacking, money laundering, and other illegal activities.
Certain data must be retained for a specified period to meet applicable laws and regulatory requirements.
5999com may send promotional messages to your email or mobile number, but only if you gave consent during registration. You can withdraw that consent at any time.
3. Data Storage & Protection
All data at 5999com is stored on secured servers using industry-standard security technologies. Our security infrastructure is regularly verified through third-party audits.
Personal data is retained only for as long as necessary to provide our services or to meet legal obligations. Financial transaction records are generally kept for up to 5 years after account closure, as required by financial regulators. All other data is deleted within 12 months of account closure.
Security Measures
- SSL/TLS Encryption: All data transfers take place over encrypted channels.
- AES-256 Storage Encryption: Data stored in the database is encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
- Firewall & DDoS Protection: Robust protection at the server level.
- Regular Security Audits: Regular audits are conducted by third-party expert teams.
- Staff Training: All staff receive regular training on data protection.
4. Cookies & Tracking Technologies
5999com uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve the usability of the site.
We use three main types of cookies — essential cookies required to run the site, functional cookies that remember your preferences, and analytics cookies that help us understand site performance. You can disable cookies at any time through your browser settings, though doing so may limit some site features.
When you first visit the 5999com site, you will be given the option to manage your cookie consent. You can choose to accept only essential cookies and opt out of analytics cookies.
5. Sharing Data with Third Parties
5999com never sells your personal data to third parties for marketing purposes. However, limited data may be shared with trusted partners strictly to operate our services — such as payment processors, identity verification providers, and technology service providers. These partners may only use your data for the specific purpose they were engaged for.
In cases of legal obligation — such as a court order, government investigation, or regulatory request — relevant data may be disclosed. Even then, only the minimum necessary information is provided.
Third-Party Links
The 5999com platform may contain links to third-party services. These services have their own privacy policies and are outside of 5999com's control. We recommend reading their privacy policies before visiting any third-party site.
6. Your Rights
Under 5999com's Privacy Policy, you have several important rights over your personal data. We respect these rights and strive to make them easy to exercise.
- Right to Access: You may request a copy of all personal data we hold about you at any time.
- Right to Rectification: You may request a correction if any of your data is inaccurate.
- Right to Erasure: Where no legal obligation exists, you may request that your data be deleted.
- Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
- Data Portability: You may request a copy of your data in a machine-readable format.
- Right to Object: You may object at any time to your data being used for marketing purposes.
To exercise any of these rights, please contact our support team. We generally respond to requests within 30 days.
7. Policy Updates & Contact
5999com may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through the app. For minor updates, the revision date on this page will be updated. Continued use of the platform after any change constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated privacy team. We are available 7 days a week, 24 hours a day.
Contact us for any privacy-related matters:
[email protected]
We typically respond within 24 hours.