5999com's Terms and Conditions — Know Before You Play

1. General Terms & Conditions

By accessing 5999com or using any of our services, you agree to be fully bound by these Terms & Conditions. 5999com reserves the right to suspend or permanently close any account that fails to comply with these terms.

These Terms & Conditions have been drawn up in accordance with applicable laws in Bangladesh and international online gaming standards. 5999com may update these terms at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the revised terms.

5999com is an online gaming platform operated solely for entertainment purposes. Participation is entirely voluntary and at the user's own discretion.

2. Account Registration & Eligibility

To register with 5999com, users must be 18 years of age or older. All information provided during registration must be truthful, accurate, and complete. Registering with false information may result in account termination and forfeiture of any deposited funds.

Each person may only register one account. If multiple accounts are found under the same individual, all accounts will be closed and bonuses forfeited. Operating more than one account from the same IP address or device is also prohibited.

Account Verification

After registration, 5999com may request KYC (Know Your Customer) verification at any time. This process may require you to submit a copy of your National ID, passport, or driving license. 5999com reserves the right to withhold withdrawals until verification is complete.

Account security is solely the user's responsibility. Passwords should never be shared with anyone. Any suspicious activity must be reported to customer support immediately.

3. Bonus & Promotion Policy

5999com regularly offers a range of bonuses and promotions, including welcome bonuses, deposit matches, free spins, cashback, and loyalty points. Each bonus comes with its own terms, so please read them carefully before claiming.

Bonus funds cannot be withdrawn directly without meeting the wagering requirements. If the wagering conditions are not fulfilled, the bonus balance will be forfeited. Each bonus must be used before its expiry date; otherwise, it will be automatically removed.

4. Deposit & Withdrawal Policy

5999com accepts multiple deposit methods, including bKash, Nagad, Rocket, and bank transfer. Deposits are typically credited to your account instantly. If there is any delay, please contact customer support.

Account verification must be completed before a withdrawal can be processed. Withdrawal requests are typically handled within 5 to 15 minutes. Bank transfers may take 1 to 3 business days.

Minimum & Maximum Limits

• Minimum Deposit: BDT 500
• Minimum Withdrawal: BDT 500
• Daily maximum withdrawal: BDT 500,000
• Weekly Maximum Withdrawal: BDT 20,00,000

To prevent money laundering, 5999com complies with international AML (Anti-Money Laundering) standards. Suspicious transactions may require additional verification, which could result in processing delays.

5. Gaming Policy & Fair Play

All games on 5999com use internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and not predetermined. No staff member or system can influence results in any way.

The following activities are strictly prohibited on 5999com:

• Using bots, scripts, or automated software to play games
• Deliberately exploiting game vulnerabilities or bugs
• Colluding with other players to manipulate game outcomes
• Bypassing geo-restrictions using a VPN or proxy
• Attempting to alter the game interface or code

Any such activity will result in immediate account closure, forfeiture of all winnings, and legal action where necessary.

Technical Issues

If a game is interrupted due to a technical issue, 5999com will review the system logs and provide a fair resolution. Users affected by server-side problems will be compensated accordingly.

6. Responsible Gaming Policy

5999com firmly believes that gaming is a form of entertainment, not a source of income. We encourage all users to play responsibly.

The following responsible gaming tools are available at 5999com:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake amount per bet.
• Session Limits: Set a daily limit on how long you play.
• Voluntary Break: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Permanent Exclusion: Permanently close your account if needed.

If you notice any signs of gaming addiction, please contact customer support immediately. Our team is ready to provide the help you need and connect you with professional guidance.

7. Liability Limits & Termination

5999com is not liable for any losses resulting from natural disasters, cyberattacks, server outages, or other circumstances beyond our control. That said, we will make every effort to support affected users whenever such situations arise.

5999com reserves the right to close any account at any time, without prior notice, particularly in cases of rule violations. Users will be given the opportunity to withdraw any valid balance before closure, unless the account is found to be involved in fraudulent activity.

Dispute Resolution

If you have a dispute or complaint, please raise it with customer support first. If it is not resolved within 48 hours, it will be escalated to the management team. 5999com's decision will be considered final.

For any questions regarding these Terms & Conditions, please contact our support team. We are available in English 7 days a week, 24 hours a day.